Click "SIGN UP" on the main page and enter your email. Once your registered email is entered, click Submit.
You will receive a confirmation email. Click the link in the email and complete the required information. Select a subscription package to complete your registration and Go Live!
How do I change my subscription package?
Login and click "My Profile" on the home page. Under My Profile you can select to change your subscription package. This includes upgrading from a Standard Pass to a Premium Pass, or downgrading from a Premium Pass to a Standard Pass.
What is the difference between a Standard Pass and a Premium Pass?
A Standard Pass allows you to view any game within your selected NYHL division.
A Premium Pass allows you to view any NYHL game, regardless of division. Premium Pass users are also given 20 free clip downloads per month.
How do I cancel my Account?
Click on “My Profile” at the top-right corner of the page. Once you are in the My Profile page you can click the button that allows you to cancel your account.
Users can cancel at anytime. There is no penalty for cancelling your account.
You may cancel your monthly subscription at any time, and you will continue to have access to the service through the end of your monthly billing period. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH SUBSCRIPTIONS PERIODS OR UNWATCHED GAMES
Note: When you cancel you will lose all saved information including clips, bookmarks etc.
On the main page, click ‘Forgot My Password’ and we'll send you a link to re-set your Password
How do I create Clips and Download Clips?
On the main page below the video player you will see tab for CREATE CLIPS.
Just click on the CREATE CLIPS tab, locate the point in the game you want to Start clip, select Start Clip then End Clip (clips are limited to :30). You can make clips from any view.
How do I download Games?
Please note, that if you download an entire game it will be from the main camera view.
How do I create Bookmarks?
While viewing an on-demand game, select the “BOOKMARKS” tab under the video player then click the “Create Bookmark” button to add a personal bookmark for that game.
How do I select camera views?
On the main page below the video player you will see Camera Views with camera icons. Just click on the view you want and the viewing angle will change
You can also select views on the video player both in regular view and in full screen by selecting the camera icons on the video
Dependent on internet speed at each venue. Selecting Camera Views may only available when watching On-Demand games
What are the user system requirements?
33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
Microsoft® Windows® XP (32 bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), or Windows 8 (Classic and Modern)
Internet Explorer 7.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, Safari 5.0 or later, or Opera 11
512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory
Intel Core™ Duo 1.83GHz or faster processor
Mac OS X v10.6, v10.7, or v10.8
Safari 5.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, or Opera 11
512MB of RAM; 128MB of graphics memory
33GHz or faster x86-compatible processor, or Intel Atom 1.6GHz or faster processor for netbooks
Red Hat® Enterprise Linux® (RHEL) 5.6 or later (32 bit and 64 bit), openSUSE® 11.3 or later (32 bit and 64 bit), or Ubuntu 10.04 or later (32 bit and 64 bit)